PASSENGER GROUND SERVICE WITH AMADEUS ATLEA DCS

Objective: Acquire overall knowledge to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related

passenger services at the check- in, gate and concourse of your airport. To obtain the kills you need to provide assistance and related passenger services at the check-in,

gate and concourse of the airport.

Job Prospects: Airport, Airline and ground handler’s ground staff and customer service executives

Course content

The key topics that are covered during this course include:

1. Introduction to airport and airline operations
2. Computer Reservations (CRS) and Departure Control Systems (DCS) functions
3. Passenger and Baggage check-in procedures (airport and off-site)
4. Conditions of passenger and baggage carriage, boarding procedures and flight close out messaging
5. Dangerous Goods regulations awareness for passenger service agents
6. Managing passenger interactions
7. Aviation security procedures for passenger and baggage transport
8. Enhanced passenger facilitation, latest innovations and career opportunities

Certificate Awarded: After Successful completion of the course will receive Certificate in Passenger Ground Service from IATA Montreal, Canada (Globally recognized)

Exam Method: Multipole choice Online Exam with remote supervision, total 100 questions 3 hours duration, Pass Mark 60 (60%)

Duration of the Course: 4 Months

Prerequisites: PU 2) /Any under Graduate/ Good English Communication